![]() Giving customers a full refund on their orders can result in a loss of profitability, and knowing that someone disliked your product. In fact, offering a clear and consistent way for customers to return a purchased item can increase conversion and repeat rates. I'm not sure of the next action I should take with trying to get this resolved. A fair return and exchange policy builds trust between a business and its customers. It has been about 23 hours since the initial activation and the status of the phones has yet to change. The second call ended with my phone getting disconnected after being put on hold. I haven't noticed any changes after this. The first call ended with the representative performing a "refresh" where they asked me to turn off my 6P and remove the sim card, the rep did something on their end, then asked me to turn the phone back on with the sim card reinserted. I have called customer service twice now and both times they have said the port was completed successfully. ![]() I have tried disabling iMessage on the iPhone, but that doesn't make a difference. I can send texts from the 6P, but the recipient never receives them. Also, all text messages from iPhone and non-iPhone owners will only go to the iPhone instead of the 6P. I can make calls from the iPhone, but not receive any (those go to the 6P instead). However, the iPhone still retains the number ported to the 6P and is fully functioning. Please let me know if you have any other questions. In this case, I recommend contacting our Number Transfer Center at 1-87 and they are open 24/7. Next step is to submit your porting application to the operator or. If it has been 4+ days, there may be an issue with the port. Receive Porting Code: You will receive a SMS from 1901 with your code which is called UPC or Unique Porting Code. I can make and receive calls from the 6P and data services work. Generally, the port can take up to 24 hours which you're clearly past. Shoppers Home Health Care stores may issue a cheque for refunds over 100. Customer will be required to fill out a Refund Voucher to verify the return was completed. Have your PC Optimum Card® readily available if the Card was used in original purchase. I brought the phone to a store where they activated it and ported the number to the 6P. Cheques if cleared after 10 days will be refunded in cash. I originally had an iPhone 4S on Virgin Mobile, but purchased a Nexus 6P and decided to make the jump to Metro PCS. I have been having a lot of problems getting my previous number ported to Metro PCS. r/tmoemployees: The sub for employees only Slow Data Speeds? - Read this to learn before you post! Spectrum Gateway - /u/sgteq powered T-Mobile spectrum information T-Mobile for Business issues: Reach out to Mike KatzĬare EVP: Callie Field Neville Ray /u/NevilleRayTmobile.T-Mobile's T-Force is the place to start: ![]() Tell us where you live (when necessary), and what model device you are using. Please see the new reddit layout for details on these rules (listed in the sidebar). General speedtests go in the Monday Megathreads Though many T-Mobile employees post here, these views are their own and do not represent the views of T-Mobile. This sub is not moderated by T-Mobile, but many employees post here regularly. The Un-official subreddit of the Un-carrier Please check out our FAQ and rules before posting! - Received a SMS about Account Security? ![]()
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